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AR
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Category
تطويري
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Presence
1600 SAR
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online
0 SAR
Preparation for the Certified Business Professional (CBP-BB) exam
This program is a guide to training on the necessary behaviors in the work environment. The trainee acquires the skills and methods necessary to develop these behaviors and make them a norm in the behavior of those in the professional work environment. Th
Details
Description of the training program (training course)
This program is a guide to training on the necessary behaviors in the work environment. The trainee acquires the skills and methods necessary to develop these behaviors and make them a norm in the behavior of those in the professional work environment. Through trainees’ participation in realistic practical scenarios, interactive skills will be developed for the purpose of mastering these skills in the context of professional communication within the work environment. This professional program also focuses on enhancing and developing the best successful methods of communicating with individuals according to specific factors, and this is done in accordance with international standards. This helps in understanding how to identify and choose best practices for daily behaviors with clients. At the end of this training program
The general objective of the training program
Learn the necessary information and acquire the required skills on how to deal in a sophisticated and civilized manner in the field of business.
Detailed objectives of the training program
1. What is meant is known as professional or professional behavior.
2. Clarifies standards of professional behavior.
3. Develop the basics of professional behavior.
4. He easily overcomes the challenge of cultural diversity in the work environment to be able to deal with all cultures.
5. He links clothing, external appearance, and achieving success.
6. Explains the importance of having good manners in the work environment.
7. Distinguish between formal and informal greetings.
8. Explains the handshake and introduction protocol.
9. Reviews dating scenarios.
10. He introduces himself professionally in the work environment.
11. Reviews what is meant by professional ethics and its challenges.
12. Shows some behaviors of using the phone in the work environment.
13. He communicates professionally with an rude customer with a bad temper.
14. Builds online and email communication behaviors.
15. Conclude the importance of a professional appearance in the work environment.
16. Explains the challenge posed by professional ethics
17. Suggests methods to reduce unacceptable ethics.
18. Deduce professional and humane dealing behaviors with people with special needs and people of determination at all levels.
19. Develops effective strategies for dealing with conflicts and differences of opinion in the work environment.
20. Develops behaviors for dealing with people of determination.
21. Analyze the behaviors related to providing hospitality, such as a business lunch, and the behaviors that must be displayed during it.
22. Highlights inappropriate behaviors in relation to hospitality and how to change them.
23. Explains some behaviors for using eating utensils and how to put them on the table when finished.
24. He easily overcomes the challenge of cultural diversity in the work environment to be able to deal with all cultures.
Course information
- Course start date : 2024-07-08
- Duration : 3
- Hours: 15
- Number of seats: 1000
- studying days : from الأحد to الخميس
- Study time : 18:00 - 21:00
- Training period: مسائي
- training type: حضوري