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Preparation for the Certified Business Administration Test in Customer Service (CBP).

This course focuses on building relationships with customers, and all of this is done through effective strategies and multiple realistic scenarios. It includes various theoretical and practical exercises to provide excellence in services in accordance wi

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Description of the training program (training course)
This course focuses on building relationships with customers, and all of this is done through effective strategies and multiple realistic scenarios. It includes various theoretical and practical exercises to provide excellence in services in accordance with the latest international standards followed in effective communication and helps the trainee prepare for the Certified Business Administration test in customer service (CBP).

  The general objective of the training program
Providing trainees with a set of basic information and skills required to possess effective behaviors in the field of customer service. It also provides the ideal foundations for quality customer service, focuses on building relationships with customers, and helps the trainee prepare for the Certified Business Administration test in customer service (CBP).

  Detailed objectives of the training program
1. Definition of what is meant by customer service.
2. State what is meant by a potential customer.
3. It shows the importance of making customers happy and satisfied and gaining their trust
4. Develops good behavior in dealing with customers.
5. Compares the types of communication.
6. Explains the importance of verbal and non-verbal communication.
7. Determines the type of customer.
8. Determines the level of service.
9. Shows how to calm angry customers.
10. Do exercises to calm yourself.
11. Shows how to deal with customers over the phone.
12. Explains the means of electronic dealing with customers.
13. He manages time very effectively.
14. Shows how to manage stress.
15. Responds to inquiries raised by customers
16. Providing the best services
17. Provides good, kind and humane treatment that befits clients and their level, and does not discriminate between them
18. The ability to convince customers that the organization is the best
19. The ability to read and predict customer needs and requirements
20. The ability to attract new customers

Course information

  • Course start date : 2023-04-22
  • Duration : 3
  • Hours: 15
  • Number of seats: 1000
  • studying days : from الأحد to الخميس
  • Study time : 19:00 - 22:00
  • Training period: مسائي
  • training type:

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