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Preparation for the Certified Business Professional in Conflict Management (CBP-CM) exam

Preparation for the Certified Business Professional in Conflict Management (CBP-CM) exam. This program aims to prepare trainees, especially those newly joining the work environment. The program provides trainees with the most important advice and basic pr

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Description of the training program (training course)
Preparation for the Certified Business Professional in Conflict Management (CBP-CM) exam. This program aims to prepare trainees, especially those newly joining the work environment. The program provides trainees with the most important advice and basic principles that work to sharpen their successful and effective professional skills in the work environment, which can only be achieved by displaying high professional behaviors. Through this program, the trainee reaches the stage of mastery to achieve the maximum possible benefit in the work environment.

The general objective of the training program
Preparing trainees, especially newly joined ones, for success in the work environment by enhancing their professional skills and behaviors.

Detailed objectives of the training program
1. Explains what is meant by conflict.
2. Compares rational orientation and emotional orientation.
3. Reviews the basic types of conflicts and the reasons for their occurrence.
4. Explain the four typical approaches to conflict resolution.
5. Reviews the obstacles that hinder effective listening.
6. Explains communication skills that support conflict resolution.
7. Performs basic steps to resolve conflicts.
8. Applies conflict prevention methods if any conflict is felt.
9. He deals with all types of people professionally and professionally, such as dealing with a very angry person or a complaining customer.
10. He deals with his manager or boss in a highly professional manner.
11. Communicates professionally with coworkers.
12. Resolving conflicts within the team in a professional manner.

Course information

  • Course start date : 2023-04-22
  • Duration : 3
  • Hours: 15
  • Number of seats: 1000
  • studying days : from الأحد to الخميس
  • Study time : 19:00 - 22:00
  • Training period: مسائي
  • training type:

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